Tessa Goldendoodles Refund Policy
At Tessa Goldendoodles, we understand that adopting a puppy is a life-changing decision that requires careful consideration. While we do everything in our power to ensure that each of our Goldendoodle puppies is a perfect match for their new family, we recognize that unforeseen circumstances can sometimes arise that may affect your ability to follow through with the adoption.
We are committed to the well-being of our puppies and want to ensure that both our families and our puppies have the best possible experience. Our Refund Policy is designed to accommodate these unexpected situations, while also prioritizing the health and happiness of our Goldendoodle puppies.
Our Commitment to Quality
We take great pride in the health and socialization of our Goldendoodle puppies. Each puppy is carefully raised in a loving home environment, undergoes thorough vet checks, and is fully vaccinated and dewormed before joining your family. We hope that you are fully prepared and excited to welcome a Goldendoodle into your home, but we understand that circumstances can change.
Customer-Friendly Refund Policy
While we aim for every puppy to find their forever home, we understand that life happens. If, for any reason, you find yourself unable to continue with the commitment after purchasing your puppy, we offer a customer-friendly refund policy within 48 hours of the adoption. Our goal is to ensure fairness and transparency, and we will work with you to find the best resolution.
Options for Refunds and Returns
If you find that you are unable to move forward with the adoption, we offer the following options:
1. Exchange for Another Puppy
If, within 48 hours of your adoption, you realize that the puppy you've selected is not the right fit for your family, you may exchange your Goldendoodle for another available puppy. This exchange can be made only once and is subject to availability. The replacement puppy must be of equal or lesser value than the original puppy.
2. Partial Refund
Alternatively, if an exchange is not suitable for your situation, we may offer a partial refund of the purchase price, based on the specific circumstances. This partial refund will be determined after a discussion with our team and will be handled in a fair and transparent manner.
3. No Refund After 48 Hours
Please note that after the 48-hour window, we cannot offer a refund or exchange, as your Goldendoodle will have already begun the transition to its new home. We highly encourage potential adopters to take their time in making the decision to adopt, as the long-term happiness and well-being of both the puppy and family are our highest priority.
Our Priority: Ensuring Lifelong Happiness
At Tessa Goldendoodles, we prioritize the long-term happiness and health of our puppies. Our primary goal is to ensure that each puppy is placed in a loving and forever home. If you find that you're unable to care for your puppy after adoption, please contact us immediately. We will work closely with you to find a solution and will always do our best to ensure the puppy's well-being.
We deeply appreciate your understanding and cooperation in adhering to our refund policy. This helps us to continue providing high-quality care for all of our Goldendoodles and to place them with families who are fully committed to their lifelong happiness.
Important Notes:
- Health Checks: All puppies undergo a thorough health examination by a licensed veterinarian prior to leaving our care. If there are any health concerns within the first 48 hours of adoption, we will work with you to resolve them.
- Health Guarantee: Every puppy from Tessa Goldendoodles comes with a 1-Year Health Guarantee, ensuring that you have support in the unlikely event of any hereditary health issues.
- Communication: If you have any concerns or questions, please don’t hesitate to contact us. We are committed to being here for you and your new Goldendoodle every step of the way.
Final Thoughts
We know that adopting a Goldendoodle is a big decision, and we are here to help you make the best choice for your family. We hope that you will enjoy the companionship and joy that a Goldendoodle brings. If you find that you need to make any changes after the adoption, we are committed to working with you and providing a fair and supportive process.
Thank you for choosing Tessa Goldendoodles. We look forward to helping you bring home the perfect puppy!
This Refund Policy is designed to be transparent, compassionate, and customer-focused while also emphasizing the commitment to the health and happiness of the Goldendoodle puppies and the families who adopt them.